Hi, I'm
Mudit Thapar
Customer Service Representative
3+
Years Of Experience
10+
Operations Supported
4+
Certifications
My Skill Set
Banking Operations, Customer Resolution & Sales-Driven Support
Banking & Financial Operations
Experienced in credit processing, invoicing, POS transactions, and regulated financial documentation supporting accurate and compliant banking operations.
Customer Support & CRM Systems
Delivers structured client support using CRM tools, ensuring timely issue resolution, accurate documentation, and consistent service quality.
Sales Enablement & Revenue Support
Drives upselling, cross-selling, and warranty attachment through needs-based solutions, accurate system entries, and follow-up coordination.
Why Choose Me
My Experience Area
Experience
Pharmaline Inc.
Roles & Responsibilities
• Coordinated supplier sourcing and documentation, reducing procurement cycle time by 30% through structured ERP workflows.
• Processed 200+ monthly purchase orders achieving 98% fulfillment accuracy and minimizing documentation-related operational delays.
• Maintained audit-ready vendor compliance records aligned with Health Canada and GDP regulatory requirements.
• Conducted cost comparisons identifying 8–12% annual savings while supporting strategic sourcing and budgeting decisions.
• Monitored inventory for 50+ SKUs, preventing stockouts and reducing urgent purchases by 25% through supplier coordination.
The Brick
Roles & Responsibilities
• Exceeded monthly sales targets by 120–130%, generating $85K+ revenue through consultative selling approaches.
• Processed 60+ Flexiti credit applications ensuring compliant documentation and first-contact resolution accuracy.
• Maintained 35–40% warranty attach rate by presenting value-driven protection plans and resolving objections.
• Ranked top five sales advisors by consistently exceeding upsell and cross-sell KPIs using CRM data insights.
• Achieved 90%+ customer satisfaction scores by resolving inquiries promptly and maintaining accurate interaction records.
MEDIGAS
Roles & Responsibilities
• Managed 80+ daily inbound communications ensuring accurate dispatch authorization and client order traceability.
• Coordinated logistics and supply chain teams achieving 100% timely issue resolution and improved delivery metrics.
• Maintained confidential client records with 100% accuracy ensuring regulatory compliance and audit readiness.
• Generated 200+ monthly reports and invoices improving operational visibility through structured Excel dashboards.
• Coordinated customs documentation using ACE and ACI portals improving compliance by 22% for international shipments.
DEGREE
EDUCATION & CERTIFICATIONS
Diploma of Education in Computer & Information Sciences and Support Services
Diploma in Office Administration — Management in Leadership
LLQP (Life License Qualification Program) Professional Certification
Financial Services Regulatory Authority of Ontario (FSRA)
Customer Interaction & Issue Resolution Specialization
CVS Health
Sales Operations Professional Certificate
Salesforce
Microsoft Office 365 and Power Platform Specialization
Microsoft
Professional Recognition & Feedback
Dependable and Customer-Focused Professional
Operations Supervisor
MEDIGAS
Strong Sales and Client Resolution Capability
Store Manager
The Brick